Returns and Refunds Policy

30-Day Returns and Refunds

We want you to enjoy your purchase from CUBOT.

If you are not completely satisfied with your order, you can request a return within 30 days of receiving your product.

Return Requirements

For a return to be accepted, the product must meet the following conditions:

  • Be in its original condition.

  • Include original packaging and all accessories.

  • Show no physical damage or signs of misuse.

Defective Products

If your product has a manufacturing defect, please contact us within 30 days of delivery.

CUBOT will provide assistance and cover the return shipping costs once a quality issue is confirmed.

Return Shipping Costs

  • Returns for personal reasons: Return shipping costs are the customer's responsibility.

  • Returns for product defects: CUBOT will cover the return shipping costs.

How to Request a Return

Contact our customer service team providing the following information:

  • Order number

  • Product details

  • Reason for return

Email: mx@hafury.com

Once your request is reviewed, our team will send you instructions on how to return the item.

Refund Processing

Once we receive and inspect the returned product, we will process the refund using the same payment method used for the purchase.

Depending on your payment provider, the amount may take several business days to reflect in your account.

Products Not Eligible for Return

We may not be able to accept returns in the following cases:

  • The product shows damage caused by misuse or accidents.

  • The product does not include the original packaging or any of its accessories.

  • The product was purchased through unauthorized sellers or distributors.